Responsible Gaming

Lottery participation should remain balanced and manageable

Core Principles

• Use discretionary funds only - Never use money intended for rent, bills, food or savings
• Set firm limits - Establish deposit and spending limits before you start
• Understand the odds - Jackpot odds are extremely low; most tickets will not win
• Never chase losses - Spending more will not improve your chances
• Keep it transparent - Don't hide lottery participation from family or friends

Warning Signs

Consider pausing participation if you notice:

• Spending more money or time than planned
• Thinking about lottery draws frequently
• Using money intended for other purposes
• Hiding purchases from family or friends
• Feeling anxious when unable to purchase tickets
• Trying to win back money spent previously
• Borrowing money to purchase tickets
• Neglecting work, relationships or responsibilities

Tools We Provide

• Mandatory limits: Set deposit and spending limits that cannot be bypassed
• Self-exclusion: Block yourself from the service for 24 hours, months, or permanently
• Reality checks: Reminders showing how long you've been active
• Purchase history: Clear records of all ticket purchases
• Account cooling: Mandatory waiting periods for limit increases

Self-Exclusion

If you need to stop participating, you can self-exclude:

• 24-hour exclusion: Immediate break with no account access
• Extended exclusion: 1 month, 3 months, 6 months, or 1 year
• Permanent exclusion: Indefinite account closure

To self-exclude, contact us at [email protected] or call 1-800-645-8892

Support Resources

• Responsible Gambling Council: 1-800-461-0140
• Gamblers Anonymous: Peer support meetings across Canada
• Provincial help lines: Available in every province and territory
• Mental health services: Through your healthcare provider

Remember: Seeking help is a sign of strength, not weakness.