Privacy Policy

Last updated: December 2024

1. Information We Collect

To provide our licensed lottery ticket service, we collect:

• Account Information: Name, date of birth, email, phone number, residential address
• Verification Data: Government-issued ID for age and identity verification
• Financial Information: Payment method details, transaction history, deposit and spending limits
• Ticket Purchase Data: Numbers selected, games played, draw dates, ticket confirmations
• Usage Data: Login times, pages viewed, device information, IP address

2. How We Use Your Information

Your personal information is used to:

• Process ticket purchases and maintain your account
• Verify your age (19+) and identity as required by law
• Enforce personal spending limits and responsible participation tools
• Process prize claims and issue winnings
• Comply with lottery regulations and legal obligations
• Detect and prevent fraud or unauthorized access
• Communicate account updates, draw results and service information

3. Information Sharing

We share your information only in these circumstances:

• Lottery Corporations: We must share necessary information with official lottery corporations to process tickets and claims
• Payment Processors: Financial information is shared with secure payment providers to process transactions
• Legal Requirements: We disclose information when required by law, court order, or regulatory authority
• Fraud Prevention: Information may be shared with fraud prevention services

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for data transmission
• Secure storage of personal and financial data
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Multi-factor authentication options for account access

5. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your account (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of your data
• Lodge a complaint with relevant privacy authorities

6. Data Retention

We retain your information:

• For as long as your account is active
• As required by lottery regulations (typically 7 years for financial records)
• As necessary to resolve disputes or enforce agreements

7. Cookies and Tracking

We use cookies and similar technologies. See our Cookie Policy for details.

8. Contact Us

For privacy concerns or to exercise your rights:

Email: [email protected]
Phone: 1-800-645-8892
Mail: Loonie Lotto Guide Canada Inc., Privacy Officer, [Address]